RETURN POLICY

We want you to be satisfied with your purchase. Due to the custom nature of promotional products, returns are generally not accepted unless the item is defective or there was an error in production.

• Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and reported within 7 days of delivery.
• Custom Products: Items with personalized designs, logos, or custom specifications are non-refundable unless they arrive damaged or incorrect.
• Process: To initiate a return, please contact us at [email protected] with your order number and a description of the issue. We may request photos to verify the problem.
• Refunds: Approved returns will be refunded to the original payment method. Shipping costs are non-refundable.

SHIPPING POLICY

We ship nationwide across the United States. Shipping times and costs vary depending on the product, customization requirements, and destination.

• Processing Time: Orders typically require 7 to 10 business days for production before shipping, depending on the item type and quantity. Expedited processing may be available upon request, though some orders may require additional time based on complexity or volume.
• Shipping Methods: We use standard carriers such as USPS, UPS, and FedEx. Tracking information will be provided once your order ships.
• Delays: We are not responsible for delays caused by carriers, weather, or other factors beyond our control.
• Address Accuracy: Please ensure your shipping address is correct. We are not liable for lost packages due to incorrect or incomplete addresses.